FAQ
Order tracking
Track your orders easily and stay updated! Enter your tracking details to view the latest status of your shipment
Quick contact
Get in touch with us effortlessly! We’re here to assist you. Reach out anytime, and we’ll respond promptly
Secure payment
Shop with confidence! Our secure payment system ensures your transactions are safe and protected
General Information
At Update Avenue, we are committed to providing a seamless shopping experience. Whether you’re exploring our collections or placing an order, we ensure quality and satisfaction every step of the way
For more details about our services, policies, or any assistance, feel free to reach out to our support team. We’re here to help!.
History of the Company
Update Avenue was founded by Gilbert Chiedozie Godsent, widely known as Dollar Robin, a visionary entrepreneur from Nigeria. With a passion for innovation and a commitment to excellence, Dollar Robin established Update Avenue to revolutionize the fashion and accessories industry.
From its humble beginnings, Update Avenue has grown into a trusted brand recognized for its unique offerings and exceptional customer service. Rooted in creativity, quality, and accessibility, the company continues to set new trends and exceed customer expectations.
How Many Days to Deliver?
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Delivery times vary based on your selected shipping method. We strive to ensure that your orders reach you as quickly as possible:
DropshipmanPacket Liquid Line: Delivery in 20-60 days.
DHL: Delivery in 3-7 days.
PostNL: Delivery in 15-45 days.
DropshipmanPacket Postal: Delivery in 12-50 days.
We’re here to help! If you encounter any issues, please follow these steps for troubleshooting:
- Check Connectivity
Ensure your internet connection is stable and functioning properly. - Clear Cache
Clear your browser’s cache or app data to resolve potential loading issues. - Restart Device
Restart your device to refresh system processes and eliminate temporary glitches. - Update Software
Ensure your browser or app is updated to the latest version. - Contact Support
If the issue persists, reach out to our support team for personalized assistance.
How Do I Track My Order?
How Do I Track My Order?
Tracking your order is simple and straightforward:
- Visit the Tracking Page
Go to our order tracking page at Order Tracking. - Enter Your Details
Use your order ID and the email address used during purchase to locate your order. - Check the Status
View the latest updates, including processing, shipping, and delivery statuses.
If you encounter any issues, feel free to contact our support team for assistance. We’re here to help!
Do You Ship to All Countries?
es, we ship to most countries worldwide! However, there may be a few exceptions due to shipping restrictions or logistical limitations.
Key Points:
- Delivery Partners:
We collaborate with reliable carriers like DHL, PostNL, and DropshipmanPacket to ensure your orders reach you safely and on time. - Shipping Restrictions:
Some regions may have specific restrictions on certain items. If your country is not eligible for shipping, you’ll be notified during checkout. - Delivery Times:
Shipping times vary depending on your location and the delivery method chosen. Refer to our Delivery Informationpage for details.
If you’re unsure about shipping to your country, feel free to contact us for clarification. We’re happy to assist!